If your router is less than a year old they will also Support getting it connected and optimized.Īnother option is you could replace the wireless adapter with an inexpensive USB nano adapter like this one. This is always included in the monthly bill. You also are entitled to Support from your internet provider to get online on all devices. Try plugging in by ethernet cable to the router to compare, then plug the ethernet cable into the modem (if separate) to see if this might be an issue with the router. Go to Settings > Network & Internet > WIfi > Manage Known Networks, highlight and remove the network having problems, restart PC to see if it shows up again.

Try also all older drivers from Update Driver > Browse > Let Me Pick list working backwards. If you have the latest network driver then try on it's Driver tab also to Roll Back, or Uninstall and then restart PC to reinstall the driver. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Update your network adapter drivers from the PC maker's Support Downloads web page using the full model number, HP Serial Number or Dell Service Tag on sticker. Try powering off modem, router and PC and then restarting in that order with 1 minute in between each. Right click the network icon in System Tray at bottom right end of task bar to Troubleshoot Problems.

Run the fixit from (Re-enable IPv6 on all nontunnel interfaces) and reboot. If you need help performing any steps I'll be standing by here to guide you:Įnable IPv6 in the network adapter settings. I'll give you everything possible to try in order of priority so that hopefully something works. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

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